VONTA — REFUND & RETURN POLICY

Effective Date: September 1, 2026

At Vonta, we want you to be satisfied with your purchase. If you receive an item that does not meet your expectations, we offer returns and exchanges subject to the conditions below.

1. Return Period

You may request a return or exchange within 30 days of receiving your order.

To be eligible, the product must:

• Be unworn and unused
• Be in its original condition
• Be free from stains, damage, odors, or signs of use
• Include the original shoe box and packaging
• Include any accessories or items supplied with the product

Products that do not meet these conditions may not be accepted.

2. Items That May Not Be Accepted

A return may be refused if the product has been:

• Worn outdoors
• Damaged after delivery
• Washed or altered
• Returned without the original packaging
• Returned after the 30-day return period
• Damaged due to improper use or care

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs/videos showing the issue so that our team can review your request.

If the issue is confirmed to be our responsibility, we will arrange an appropriate replacement, exchange, or refund.

4. Exchanges

We accept exchanges within the 30-day period provided the product meets our return conditions.

Exchanges are subject to product and size availability.

5. Return Shipping

For returns requested due to a change of mind, incorrect size selection, or other reasons not caused by Vonta, return shipping costs may be the customer's responsibility.

If the product received is incorrect, defective, or damaged due to our handling, Vonta may cover the applicable return shipping cost.

6. Refund Process

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

Approved refunds will be processed after the returned product passes our inspection.

The time required for the refund to reach you may depend on your payment method or financial institution.

For Cash on Delivery orders, we may request appropriate payment details to process an approved refund.

7. Sale & Promotional Items

Products purchased during special promotions, discounts, or clearance offers may be subject to additional return or exchange conditions stated at the time of purchase.

8. How to Request a Return

To request a return or exchange, contact Vonta through our Contact Us page and provide:

• Order number
• Customer name
• Phone number
• Product name
• Reason for return/exchange
• Relevant photographs, if applicable

Our team will provide the next steps.

9. Contact

For return and refund requests:

Website: vonta.online

Please do not send products back without contacting us first, as unauthorized returns may not be processed.